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What if I need to cancel or reschedule my appointment?
As a common courtesy to our patients, we ask that you let us know as soon as possible, no later than 24 hours before your scheduled appointment or test.
What if I have a question about my medication?
If you have a general question, try calling your pharmacist first. If it involves medication prescribed by another physician, try to contact him or her. If it involves a problem with your medication prescribed by one of our physicians, contact our nurses during normal business hours. If refills are needed, please contact your pharmacy at least 72 hours before your medication runs out. If you haven't been seen for one year or more, you will be asked to schedule an appointment for re-evaluation.
What are your normal business hours?
Monday through Friday from 9:00 to 5:00, excluding holidays.
Where are you located?
See Contact Us.
What if I'm experiencing a medical problem?
If it is an emergency, call 911. Do not attempt to come to our office. We are not a walk-in clinic. If you do not have an emergency, call 360-256-8836, and a nurse or physician will discuss your problem with you. If it is after hours when you call, our message gives you instructions on contacting the physician on call.
What is the best way to contact you?
For general questions and answering service for on-call physician, call: (360) 256-8836. For billing questions, call: (360) 256-8838.
If you have set up an account through our secure patient portal, you can e-mail us with comments. Do not expect a response earlier than one week. We will not address any personal medical problems or send any medical information via e-mail.
What should I bring with me to my appointment?
A government issued picture ID, your insurance cards, containers of all current medications, and any needed co-pay.
What if I am interested in seeing a urologist but have no referral?
Some medical problems do not require a referral (ex: vasectomy). Many others do require that your primary care physician contact us with request for services. There are also certain insurance plans that require a referral from your primary care provider.
Do I need a primary care provider?
Yes. Our urologists do not address general medical or other specialty issues. Even if you have no other medical problems outside of your urologic condition, you need an internist or family practice physician for health screening and as non-urologic problems arise.
Can I get a flu shot at your office?
No. We provide no vaccinations.
What if I have a complaint or comment about a recent visit?
We would love to get feedback about your encounter with our office staff, positive or negative. Please Contact Us. We also provide survey cards in our office.
Can I get medication samples?
Pharmaceutical samples are not routinely given out here and should not be considered as an ongoing substitution for prescription medication. If you are having trouble paying for your medication, we can discuss hardship applications, which are sent directly to the individual pharmaceutical corporations.
What about my medical records?
In 2004, Urology Clinic of SW Washington, in its continuing commitment to quality patient care, implemented electronic medical records (EMR). Our EMR allows physicians quicker access to vital patient information and increases efficiencies in the clinic. Your provider has remote access to your records through a secure portal while away from the office. This enables us to communicate quickly and accurately with other providers and local hospitals.
What if Medicare doesn't cover the service the doctor recommends?
Occasionally, a provider will recommend a test, procedure or medication that may not be covered by Medicare. We will explain that to you in advance and ask you to sign a waiver form if you elect to proceed. Please read this brochure for more information.
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